We want you to be happy with your purchase from Catify! We understand that there are risks and uncertainties involved in shopping online, so we will be gladly accept refunds and exchanges on our products. All we ask is that returned items must be unused, unwashed, and returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product.

Please note:
  • You may use any shipping method you like as long a tracking number can be provided. 
  • Carefully package the items in the original shipping box or any suitable shipping carton.
  • Make sure you include your name and order number so that we know who it's from!
  • Returns and exchanges are only accepted within 30 days of purchase.
  • You should always contact us before sending any items for returns.